Touch Support

This page provides guidance to help you create a support case to get support on touch products.

Required Information

The following information will expedite the resolution of your problem:

  • Detailed description of the problem.
  • Design files: Schematic and Gerber.
  • Source code: If complete source code cannot be provided, then touch.c and touch.h files.
  • Information about the front panel: thickness and material.
  • If available, log files of touch debug data.

Creating a Touch Support Case:

1

Go to the Microchip website.

2

Select Design Support > Technical Support

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3

Select My Support > My Cases

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4

The subsequent page will ask you to log in. Provide Sign in information and click Sign In.

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If not already registered, select Register Now and register.

5

After signing in, you can view your cases. To create a new case, select Cases > New Case.

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6

The subsequent page will ask you to enter the case details.

  • Select Case Reason as Silicon.
  • Enter the Subject and Target Device.
  • Select Touch and Sensing as the Category and Buttons, Sliders and Wheels as the Sub-Category.
  • Click Next.
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7

Enter detailed information about the problem and click Next.

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8

Enter any additional information which can help the support team and click Submit.

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To attach files, select Submit and Add Attachment.

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Now the support case is registered in the system and will be given a number to track. Also, an email to confirm the case registration will be sent to you. Ensure that moc.pihcorcim|ylper.on#moc.pihcorcim|ylper.on is added to the safe sender list to avoid blocking of email.
To provide additional details, you need to log in as explained above, select the case, and enter additional information.

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